Help & Support
We’re here to help you get the most from WiFilogy. Find answers to common questions or contact our support team for assistance with your WiFi deployment.
At WiFilogy, our goal is to make WiFi management simple, secure, and reliable. Whether you need help with a captive portal, Guest WiFi, hotspot authentication, RADIUS integration, WiFi analytics, or account configuration, our support team is available to guide you.
Common Help Topics
- WiFi Captive Portal configuration
- Guest WiFi setup and management
- WiFi hotspot configuration and authentication
- WiFi login and captive portal access issues
- OTP, voucher, and user authentication
- RADIUS authentication and AAA configuration
- WiFi users, devices, and active sessions
- WiFi analytics and reporting
- Multi-location WiFi management
- WiFi Marketing and guest engagement
- Network integrations and supported infrastructure
- Account, subscription, and billing assistance
Before Contacting Support
To help our team understand and resolve your request faster, please provide as much relevant information as possible.
- Your name and company or organization name
- Your WiFilogy account email address
- A brief description of your question or issue
- The affected location, network, or hotspot
- Relevant device, router, or access point information
- Any error message you are receiving
- Screenshots or relevant configuration details
- The approximate time when the issue occurred
Contact Support
Response Time
We typically respond to support requests within 24–48 business hours. Response times may vary depending on the complexity of the request and the technical information required to investigate the issue.
For faster assistance, please include relevant screenshots, error messages, network information, and details about the affected WiFi location or service.
WiFilogy Support Assistance
Our support team can assist with questions related to WiFilogy features, WiFi captive portals, Guest WiFi, hotspot management, authentication, RADIUS, sessions, connected devices, analytics, and supported network integrations.
Whether you are configuring a new WiFi deployment or managing an existing network, our team can help you understand the platform and identify the appropriate configuration for your environment.
WiFi Login & Captive Portal Assistance
If guests or users are unable to see the WiFi login page, complete authentication, or access the internet after connecting to the network, check your network and captive portal configuration first.
When contacting support about a captive portal issue, provide the device type, browser, WiFi network or location, authentication method, and any displayed error message. This information can help identify the issue more efficiently.
RADIUS & Network Support
WiFilogy supports WiFi authentication and RADIUS-based network access environments. If you are experiencing authentication or accounting issues, provide the relevant network equipment, authentication method, and available RADIUS or network error information.
WiFilogy can be used with supported network infrastructure, including environments involving MikroTik, Aruba, RADIUS, hotspot authentication, and enterprise WiFi deployments.
FAQs & Resources
Visit our FAQ page for answers to frequently asked questions about WiFilogy, WiFi Captive Portal, Guest WiFi, hotspot management, authentication, RADIUS, analytics, and WiFi Marketing.
You can also explore our solution pages to learn more about the WiFilogy platform and its capabilities.